Service Log Templates – 10 Free Sample Templates

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Service Log Templates – 10 Free Sample Templates

The customer Service Log is a form that is filled by the customer service representative after they receive a complaint or when the customers contact them. The Service Log should be kept open until the customer’s complaints are resolved and the customer service representative is required to review the Service Log periodically to evaluate the recurring problems and complaints from the customers. This form is filled if the problem is detected, and the relationship manager, engineers and the quality assurance mangers handle the situation. This article will focus on the Service Log design guides for preparing the form.

Contact Date and Time:

A Service Log holds information about date and time. This will show the exact time and the date when the customer contacted the service provider company to raise their complaints or notify their problems. It is important especially to the company and they will be able to tell the time taken by the engineers to solve a particular problem and if there is room for improvement. It is also important for record keeping. The company can tell when they receive more complaints and find out the reasons behind the complaints in order to improve on the weak areas.

Customer Identity:

This section of the Service Log will show the customers information. If it is about an individual then the customer service representative will fill in the customer’s name, phone numbers, and the contact details. If it is a company, then customer service representative will fill in the company’s name, contact person’s name and the company’s full address including phone numbers.

Contract Number:

The customer service representative should make sure that the Service Log indicates the contract number, so that the quality assurance manager and the technical team can refer to contract and get information that might be useful to them when they will be resolving the problem.

Product Description:

This is the most important section of the Service Log. It will show the type of products delivered or services provided to the customer. It is described so that manager will have clear information about the product and he/she will be in a better position to understand the customer’s issues. Product description will also provide helpful information to the quality assurance manager. They will be able to track similar products and find out if the other products have similar issues as well, and this will avoid repeating the same issues to other customers.

Customer’s Complaint Description:

The customer service representative should fill this section of the Service Log carefully and provide all the details as presented by the customer because the information filled in here will be used to tackle the problem. Wrong information can mess up the whole process of the problem solving. The problem description will be the key factor in solving the problem. The engineers and the managers should be able to understand what the customer’s issue was so that they can be able to tackle the issue from the customer’s point of view. Filling this section will also help in knowing if there are other customer making similar complains about the same product.

Sample Service Log Templates   

Here is preview of Service Log Template From stationerytemplates.org,

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Sample Service Log Templates   

Here is preview of Service Log Template From templates.office.com,

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Sample Service Log Templates   

Here is preview of Service Log Template From vertex42.com,

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Sample Service Log Templates   

Here is preview of Service Log Template From businessformtemplate.com,

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Sample Service Log Templates   

Here is preview of Service Log Template From template.net,

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Sample Service Log Templates   

Here is preview of Service Log Template From tidyform.com,

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Sample Service Log Templates   

Here is preview of Service Log Template From templateinn.com,

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Sample Service Log Templates   

Here is preview of Service Log Template From formtemplate.org,

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Sample Service Log Templates   

Here is preview of Service Log Template From wordexceltemplates.com,

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